Enhancing the telecommunications industry
British Telecommunications has a large-scale field engineering workforce that builds and maintains its core telecommunications network and service its customers. This is a vital piece of infrastructure that connects most UK households and businesses and is resold by many UK Internet Service Providers.
The Stirling team set to enhance workforce rostering for all 23,000 field engineers via a carefully devised engineer scheduling system, saving BT £1.29m in just three years.
By drawing on research into workforce rostering and scheduling and developing improved algorithms, the experts were able to automate and optimise the allocation of attendance patterns to employees.
This resulted in the development of a suite called iRoster, which after launching at the start of 2018, had saved BT over £1 million by the end of 2020.
The roster system was so successful in its first three years of operating that work on the project is now being rolled out beyond field engineers to be implemented by teams based at desks and offices.
Since its launch in early 2018 to the end of 2020, iRoster has saved British Telecommunications (BT) over £1 million.